FREQUENTLY ASKED QUESTIONS [FAQ]
  General Availability & Reservation Resort Facilities & Tariff / Pricing Payment Security and Privacy  
 
 
General
   
1. Where is Daman Ganga Valley Resorts resort located?
  The resort is located Between 160 km North of Mumbai international Airport on National High way NH-8 leading to Ahmedabad. Turn right at Bhilad junction from hotel Sahara International. 145 km from Surat Turn left at Bhilad junction Nearest Railway station  Vapi(W.Rly)  - 18 K.M.
   
2. How to reach Daman Ganga Valley Resorts?
 
1. Mumbai:
  By Road:
  - Distance: 160 Km
  - Driving Time: 2.5 hours
  - Route: on National High way NH-8 leading to Ahmedabad. Turn right at Bhilad junction from hotel Sahara International. From Bhilad 10 k.m. ' DAMAN GANGA VALLEY RESORTS.
   
  By Train
  - Nearest Railway station  Vapi(W.Rly)- 18 K.M. / Bhilad(W.Rly)   - 12 K.M.
  - TRAINS:Agust Kranti Shatabdi , Karnawati, Paschim Express, Gujarat Express Aravalee Express,Avadh Express, Ranakpur Epress, Kutch Express and so many important trains from Mumbai to Vadodara / Ahmedabad approx .
  - Duration: three hours journey for most of all trains
  - From Vapi we shall offer pick up and drop facility (at extra cost) to Daman Ganga Valley Resorts (approx 25 minutes Drive.)
   
2. Surat, Baroda Ahmedabad Side
  By Road
  - From Surat : Distance:145 km , Driving Time: 2.5 hours.
  - Form Baroda : Distance 350 km, Driving Time: 5.0 hours.
  - From Ahmedabad: Distance 450 Km, Driving Time: 6 hours
  - Route: On National High Way No-8 from Mumbai leading to Ahmedabad, turn right at Bhilad junction from hotel Sahara International.
From Bhilad ' DAMAN GANGA VALLEY RESORTS' is 10 k.m.
   
  By Train
  - Nearest Railway Stations:  18 km Vapi(W.Rly) / 12 km Bhilad(W.Rly)
  - Trains:
Agust Kranti Shatabdi , Karnawati, Paschim Express, Gujarat Express Aravalee Express,Avadh Express, Ranakpur Epress, Kutch Express and so many important trains from Surat, Vadodara and Ahmedabad towards Mumbai approx three to 6 hours journey for most of all trains.
  - Duration:
  - From Surat: 3 hours
  - From Vadodara: 4 hours
  - From Ahmedabad: 6 hours
  - From Vapi we shall offer pick up and drop facility (at extra cost) to Daman Ganga Valley Resorts (approx 25 minutes Drive.)
   
   
3. Do we get ‘FOOD’ at Daman Ganga Valley Resorts?
  Daman Ganga Valley Resorts has a well appointed kitchen and Restaurant. North Indian, South Indian, Our special Ethnic cuisines are available in the Multicuisine restaurant (Veg/Non veg served separately). We serve 24 hours room service, We are happy to serve special need food also.
   
4. Which is the best season to visit?
  “Silvassa for all seasons” is the USP fo Tourism Department Silvassa
 
  • How ever following tips will help you
  • Holiday Season:   April – May – June.
  • Romantic rains:   July – August – September.
  • Pleasant Climate: October to March
   
5 What kind of activities can be enjoyed at Daman Ganga Valley Resorts?
 
Adventure enthusiast: Spiritual Souls: Corporate executives:  
  1. Sports, Creative work.
  2. Forest walk, jogging track.
  3. Dudhni Driving
  4. Camping
  1. Jain Temple
  2. Bindraben Shiv Temple.
  3. Church of our lady of piety.
  4. Yoga and Meditation.
  1. Outdoor learning Program (OLP).
  2. Sales Conferences.
  3. Business Meeting.
  4. Corporate Convections ( up to 60 delegates).
 
       
For Nature Lovers: Other Nearest Places Of Tourist Interest  
  • Tribal Museum                    01 km
  • Madhuban Dam.                 06 km
  • Lion Safari Park.                  10 km
  •  Nature Education Centre.   12 km
  •  Village Visits.
  •  Satmaliya (Deer Sanctuary).12 km
  •  Khanvel Dear Park.             20 km
  •  Dudhni Water Sports.         45 km
  •  Hirwa Van Garden (Piprya)  03 km
  • Vanganga Lake Garden        10 km (Dadra)    
  • Luhari (Forest Hills).             12 km
  • Daman Sea Side                               45 km
  • Udwada Parci Agyari                         40 km
  • Mahalexmi Temple, Dhanu.                60 km
  • Dharampur Barumad Temple              45 km
  • Unai Hotwater Spring                         60 km
  • Saputara Hills Station                       180 km
  • Thrumbakeshwar One of the
    12 Jyotirlink                                     118 km
  • Nasik                                               148 km
  • Shirdi Saibaba Temple 4 Hrs               150 km
  • Textile City Surat                              140 km
 
   
6 How many Days one can spend at Daman Ganga Valley Resorts?
 
  • Minimum of two nights and three days to take back pleasant memories of the places around and Culture of Silvassa.
  •  (Recommended): Three nights and four days to visit most interesting historical places in and around resort and make “The Best” from the Holiday.
  • There are several instances of couples and families staying for over a week.
  • There are several instances of repeated couples and families.
   
7 What’s special for corporate visitors?
  ·        Management Training Programs - Daman Ganga Valley Resorts Resorts has its own team of experts for Executive Training for various areas.
·        Corporate can also choose the trainers and the resort can take up the program on turnkey basis.
·        Post Project fun trips
·        Corporate conventions (Upto 40 delegates).
·        Business meetings.
   
8 What are the activities for children to enjoy?
  Indoor Games,  Children’s Pool, Children’s Playing equipments, abundant nature.
   
9 What kind of medical facilities are available?
 
  • First aid facility is available at resort. Silvassa town is just 2 kms away and it has good facilities like doctors, nursing homes for medical care. 
  • There has been no history of anyone falling sick at this nature’s Paradise so far! In fact many feel that their disease got cured after spending few days with nature!
  • In Case of emergency Doctor on call is available for 24 hours.
   
10 What is the Max/min temperature?
 
Temperature in degrees

Season

Max

Min

April – May

35

16

June - September

30

16

Oct - March

20

10

   
11 How to make reservations?
  Call/ mail @ Daman Ganga Valley Resorts Pvt. Ltd., S.No.365, Opp. Vandhara Garden, Naroli Road, Silvassa- 396230. Ph: (0260) 2644444/43/42. E-mail info@damangangaresort.com
   
12 What are the different modes of Payment?
  Cash. DD, cheque. Credit Card, Bank Transfer. Secured Payment gate way from HDFC bank
   
13 Who are the regular corporate visitors?
 
  • Most of all Foreign Clients prefer to stay at Daman Ganga Resort.
  • Raiter India
  • International Packaging Pvt. Ltd.
  •  ONGC
  • Schindler India
  • Power Grid Corporation
  • BHEL
  • Hindustan Lever
  • Sterlite Group
  • Hindalco
  • Bayer
  • Jhonson & Jhonson
  • ITW Singode.
   
14 Is the resort safe?
  The resort is located neither in the city nor in the jungle and it is absolutely safe. It is not uncommon to find our guests taking night treks independently even at 10 PM!!
   
15 Why should I visit Daman Ganga Valley Resorts?
  Needless to say, whatever your interest with nature, from tranquility, to even just being with oneself, Daman Ganga Valley Resorts offers you a rare experience. Of course, its proximity to revered like 7 star property, offers another unparalleled advantage. Any which way you look at it, it’s time to find yourself at Daman Ganga Valley Resorts. Week end Rest assured, it will be the most beautiful rejuvenating experience to treasure forever.
 

 

 
 
 
 
Resort Facilities & Room Information
 

What is the cost of car parking at the Resort?

There is no additional charges for the parking of cars. We charge for the accomodaton of the driver. There is sepecial package for the drivers also.
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Do you organize airport transfers with my accommodation?

If you are interested in booking airport/Rail way/Taxi transfers, additional charges will apply. Standard room rates do not include costs of airport/Rail way/Taxi transfers, unless otherwise stated.
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Where can I find contact details for a Resort?

The Resort's street address is shown on the Resort's information page. Once a booking has been confirmed, we issue the Confirmation/Accommodation Voucher, which also states all the Resort's contact details.
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How do I find directions to the Resort?

The location information of the Resort is listed on the Resort description page. This can also help identify the distance from the Resort to certain landmarks or the airport.
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Could you send me maps and/or other information about the Resort?

All the information regarding the Resort (such as facilities and rates) is located on Resort's web page. For additional information, you may contact the Resort directly.
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Is breakfast included in the room rate?

Yes, buffet or continental breakfast as part of their room rates. This information can be found on the Resort's web page in the Prices section.
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Do I need to add Breakfasts to my Itinerary if the room type I booked says it includes breakfast?

If the room type that you book is, for example, "Standard Room including Breakfast", breakfasts do not need to be added to the Itinerary. If it states that it includes breakfasts for up to 2 guests, and there are more than 2 guests staying, you will need to add any extra breakfasts to the Itinerary if required.
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What does "No Facilities" or "Shared Bath" mean?

There is no bathroom in a room of these room categories. You will have to use a public bathroom in the Resort.
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Pricing/Rates Information
 

There are no rates for the dates I require or rates appear as "On Request". What do I do now?

If the rates for date(s) you require are not listed on our site, then new rates are finalised, they are to be incorporated on the website. When a rate shows on our website as "On Request", it is usually during peak periods, such as public holidays, special events, or conferences/exhibitions. Once we receive your completed reservation form, including payment details, we will negotiate the best rate with the Resort and advise you, at no charge. Once we receive your acceptance of our rate, your request will be processed. If you decline the offered rate, the request will be cancelled and no charges will apply.
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Is the room rate per person or per night?

All room rates are per room per night, unless specified otherwise. The rates are not applicable during New Year's Eve, Diwali, Holi, Long Week End and other special events and are subject to change. The price is guaranteed upon receipt of final payment. All rates are as per this website.
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Are taxes included in the rate?

ALL taxes and charges ARE included in the room rate, except for the following Additional Food and Liquor.
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Availability
 

How can I check Resort availability?

Due to the high volume of reservations, our consultants are unable to do individual availability checks for clients. We process the reservation requests from the Resort

When browsing our database, you will find the "BOOK" button located next to each Resort name. If the button is GREEN, it means the Resort is currently available with instant confirmation for at least one room, and once you submit your request, you will receive confirmation immediately. If the button is BLUE, it means that we need to send the reservation to the Resort and request confirmation. Please note that if you are booking more than one instant confirmation room for the same Resort, the booking may revert to being on request and take 24-48 hours to confirm the availability.

To allow us to proceed with your request, we require you to submit a reservation form with your credit card details. Please note, we request your credit card details as a form of security ONLY. It will not be charged until the booking is confirmed by the Resort to us.
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When I search for a Resort, all Resorts come up as being "Unavailable". Why is that?

The Resort is fully booked for at least one of the dates you selected. The reasons for this may be the following:

  1. We cannot accept reservations where the check-in date selected does not allow enough time to process your request. We can only accept bookings with the check-in date a set number of days from the date the reservation is sent to us. If the check-in date selected falls inside the above cut-off(s), all Resorts will be shown as Unavailable.
  2. The Resort selected has a "minimum night stay" policy. I.e. The minimum length of stay allowed is two nights and you have selected one night.
  3. The Resort is fully booked and has no rooms available for at least one of the dates you selected. This usually occurs during peak season or special events eg. New Years Eve, local festivals or conventions.

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Reservation / Booking Info
 

I have submitted my reservation form and credit card - what happens now?

Once you submit your reservation form and credit card information, your accommodation request will be processed as quickly as possible. If the Resort you chose is available for the dates you specified, your booking will be finalised and your credit card will be charged. If you wish to cancel your booking after this, you will incur a cancellation fee - see booking conditions. If there is no availability, we will contact you with a suitable alternative and no payment will be incurred.

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How long will it take to confirm my booking?

Below is the usual response time taken to confirm a reservation:

  • 1 day –

You can check on the Current status of your booking request at ANY TIME, through our form. You can visit this page at any time to see the real-time status of your request, and to amend/cancel your request, if required.

Disclaimer: Whilst we endeavour to process your booking request according to the guidelines shown above, occasionally we are unable to finalise your request within this time limit. Some of the reasons for delays in replying include public holidays and time zone differences.
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How can I amend or cancel my booking?

Should you wish to amend or cancel your existing booking, please use our View/Amend/Cancel Your Booking form. You can also email us through our Email Support Form (make sure you select "amendment/cancellation request" and include your Booking ID). One of our reservation consultants will get back to you with a response as quickly as possible. Please note: an amendment or cancellation fee will apply - see booking conditions.
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What is the CONFIRMATION / ACCOMMODATION VOUCHER?

This is confirmation of your payment to us. Once your request is confirmed we will send you an email with a link to your Voucher. Please print out a copy and keep this document safe. You will have to present it at the Resort during check-in procedures. Should you lose or damage the voucher, please re-visit the link and print another copy of the Voucher. If you have any further problems you must contact us immediately and we will assist you.
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Once my booking is confirmed, how do I access my Tax Invoice/Receipt?

As soon as your reservation has been confirmed and charged, we will send you an email containing a link which you need to click to access your booking page. Once open, at the top of the page you will see a new link to your Confirmation/Accommodation Voucher. At the bottom of the same page please click on the link to view your Tax Invoice/Receipt.
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What happens if there is a problem with the Resort when I arrive?

The first step is to contact the Reception desk at the Resort, to see if the matter can be settled directly. If you continue to have problems that require senior attention and cannot be solved by you at the reception, please telephone our nearest customer service office we will make every endeavour to meet your needs.
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I have lost my voucher, what do I do?

To get another copy of your voucher, please go to our View/Amend/Cancel Your Booking form. Once you enter your Booking ID and the email address used when making the booking, you will be able to access a page where you can print another copy of your voucher. If you have lost your booking ID, please contact us through our Customer Service Centre and we will resend it.
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How do I check on my booking for a Resort?

You can check the status of your existing booking in two ways. Firstly, as soon as we receive your Reservation Form with your booking request, you will be sent an email letting you know we have received your request. The email we send has a link to our "View/Amend Your Booking" page, which describes what we are currently doing with your request, and if it is confirmed. The "View/Amend Your Booking" feature lets you see what's happening with your request instantly. Secondly, you can also click on the Contact Us link above and send us your Booking ID with your requirements, we will respond to you by email as soon as we can.
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You sent my Confirmation Voucher to me, but when I called the Resort directly to check on my booking, the Resort informed me they were not holding a room for me. What do I do now?

Since we are updating the data on daily basis the chance of  non blocking of room is less. If there is it would be of of some other technical problem which can be solved then and there.

How can I request an early check in or a late check out?

If you want to request an early check in or a late check out, please include the information in the 'additional requests' section when filling out the reservation form.

Please note: Early check in and late check out are subject to the availability of the room and cannot be confirmed until the day of check in or check out. If you plan to arrive more than 5 hours prior to the Resorts check in time, and want to guarantee that you will be able to check into your room on arrival, you will need to book the night prior to the date of arrival. Example: If the check in time for a Resort is 12 noon and you are planning to arrive before 10 am on January 5, you will need to book for January 4 AND January 5, as Resorts are not able to organise check in at such an early hour.
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What are your booking conditions?

To read our Booking Conditions, please click here.
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Payment
 

Is it safe to use my credit card?

Your credit card details are encrypted onto our database using 256 bit SSL (Secure Socket Layer). It is stored securely at all times and will never be shared to unauthorized third parties.
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Do I have to send my credit card details online?

We encourage all our clients to submit their credit card information via our secure online credit card form. This makes it easier for us to process your booking requests quicker and more efficiently. However, you also have an option to fax your credit card details. When you come to the payment stage of the booking process, simply choose the option "I want to send my credit card details by fax", fill in your details, print it and send it to us on one of the fax numbers provided.
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When will my credit card be charged?

If your booking has Instant Confirmation, your credit card is charged for the full amount immediately after you submit the credit card form, and the Confirmation/Accommodation Voucher is then sent to the email address you specified. If the booking is on request or waiting for an answer from you regarding your request, your credit card is charged ONLY when we receive confirmation from yourself.

Please note that if you are booking more than one Instant Confirmation room, your reservation may revert to 'on request' basis as we may only have one guaranteed room with the Resort.
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Can I pay with more than one credit card?

Yes. You are able to provide payment with multiple credit cards. If you require to pay using more than one credit card, please select the pay by phone option once you have reached the payment page during the booking process. Please do not enter a credit card online but call the number displayed to provide the details of all credit cards needing to be charged. If you wish to alter a credit card after it has been charged, and the booking completed, a fee will apply - see booking conditions.
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I don't have a credit card, can I pay cash on arrival?

We do not accept payment by cash on arrival at the Resort. All bookings through our service require pre-payment by credit card only.
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Which credit card types do you accept?

The cards we accept are: American Express, MasterCard, Visa, Visa Electron

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Once my booking is confirmed, how do I access my Tax Invoice/Receipt?

As soon as your reservation has been confirmed and charged, we will send you an email containing a link which you need to click to access your booking page. Once open, at the top of the page you will see a new link to your Confirmation/Accommodation Voucher. At the bottom of the same page please click on the link to view your Tax Invoice/Receipt.
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Security and Privacy
 

Why do I need to provide my personal details to ResortClub?

We ask for your details as they are required for completing your Resort reservation or when you are signing up as a new member. Your personal information will stay safe and secure. It will only be disclosed to third parties such as Resorts, in order to process your reservation.
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How can I be assured that my personal data is secure?

Your personal information is safe and secure. It will be disclosed to third parties such as Resorts only as part of the transaction you make with us. We do not sell or trade personal information for marketing purposes. See our Privacy Policy for further details.
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Is it safe to use my credit card when I make my reservation?

ResortClub protects your credit card details using 256 bit SSL (Secure Socket Layer) encryption and are stored securely at all times and will never be shared to any unauthorized third parties. We also have a digital certificate from Thawte Server CA, an industry leader in the protection and management of data transmission and storage.
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